1.1 – In these Terms and conditions, from herewith:
“Seller” means Haus Collective Pty Ltd – ACN: 45 646 165 782
“Buyer” means the purchaser of Goods from the Seller.
“Product” means all goods sold and/or picked up or delivered by the Seller to the Customer.
“Terms” means these terms and conditions of sale.


2.1 – These Terms apply to all contracts for the sale of Products by the Seller.
2.2 – The Buyer accepts these Terms upon providing the Seller
(i) written or verbal with instructions to order Products
(ii) written or verbal acceptance of a written quote provided by the Seller.
(iii) part payment or full payment of any Products.


3.1 – Unless otherwise agreed in writing, all sales shall be made at the Seller’s current price for the Product as shown on its current price list including any attachments or if applicable quotation, as issued by the Seller to the Buyer.

3.2 – The Seller reserves the right to revise its prices with or without notice. In the event the Seller provides the Buyer notice the price change shall be effective as of the date set forth in the notice; if no notice is given, the price in effect as of the date of scheduled delivery shall apply.



4.1 – Unless otherwise provided on the face of the Buyer’s purchase order, The Buyer shall take delivery of the Product at the Seller’s yard, plant or facility and it is agreed that the Seller completes any obligation hereunder regarding physical delivery by making the Product available to the Buyer.

4.2 – The Buyer must inspect and check the Product prior to acceptance of the Product and at the time of delivery. The Seller shall not be liable for any claims relating to incorrect products, shade variations, or damages. The Buyer must notify the Seller immediately at the time of delivery about any claims regarding the Product. The Buyer shall not make a claim against the Seller exceeding the invoiced amount.

4.3 – Deliveries to a site are at a set fee. The Product will be delivered and placed on the nature strip, unless there is a prior written arrangement between the parties, and are subject to access and driver discretion. The Seller shall not be liable for any loss or damage suffered by the Buyer as a result of delay, driver discretion, driver negligence or placement of the Product upon delivery.


5.1 – Orders will not be filled until full payment from the Buyer until funds are cleared into the Sellers bank account.

5.2 – The Seller may fill the Buyer’s purchase order from existing inventory to meet the purchase order specifications and may deliver any order in separate or partial deliveries at the Sellers absolute discretion, with each partial delivery standing as a separate order made pursuant to these Terms and Conditions. The Buyer may not refuse to accept any partial delivery of a Product or refuse to make a payment due to the reason of the Sellers failure to deliver any remaining Product ordered. The Buyer may not cancel any order without prior written consent of the Seller.

5.3 – Purchased stock items can be stored up to 60 days free of charge. A $50 per month, per pallet charge will be charged over and above this time.

5.4 – The Seller reserves the right to charge at market rent for space for stored items on premises.


6.1 – The Seller accepts no responsibility in respect to any minor variations between samples shown to the Buyer and actual supplied Product. Samples should be used as a guide only. The Buyer waives any claim against the seller for any such variation.


7.1 – The Seller shall not be liable for any delay in the delivery due to any circumstances beyond its reasonable control, including, without limitation, any act of god, local or global pandemics, border closures, war, fire, breakages, breakages of machinery, strikes, shipping or arising out of any other unexpected cause, or cause beyond reasonable control of the Seller. Any non-performance as a result of the occurrence of any Force Majeure event shall not place the Seller in default in relation to the affected order, and the Seller’s sole and exclusive liability to the Buyer for failure to deliver the Product due to a Force Majeure event shall be limited to the return of the purchase price for the Product if previously paid by the Buyer.


8.1 – Title of the Product shall pass from the Seller to the Buyer at the time all funds have been cleared.

8.2 – Liability for and risk of loss of all Product shall pass to the Buyer at the time the Buyer accepts delivery of the Product.



9.1 – Commercial material, second choice are sold as is and are non-refundable or warranted.

9.2 – The Seller or any of it’s agents shall not be liable in any aspect for referrals, advice given for the fixing, sealing or cleaning of goods, nor shall the Seller be liable for any damages or losses incurred by the Buyer as a result of the Product purchased.

9.3 – The Buyer acknowledges and agrees that the Product supplied is to be installed or applied by experienced licensed and insured tradesperson and that the application of the Product are within the relevant Australian Standards or manufacture directions of use.

9.4 – A breach of clause 9.3 will void all claims by the Buyer against the Seller regarding the Product purchased.

9.5 – Wholesale material purchased and sold to a third party are subject to these Terms and Conditions. Any claims made via the purchaser must be within a reasonable time frame, as determined by the Seller. Upon evaluation, if required, a site meeting will be held with all parties and trades to mediate or resolve any issues.

9.6 – All claims must be submitted in writing.

9.7 – A site inspection fee will apply should no fault be warranted against Seller of supply of the Product in the sum of $200 within Brisbane Metro, $250 to the Sunshine Coast or the Gold Coast – additional cost also may be incurred beyond these areas at the Seller’s discretion.


10.1 – No indented material will be accepted for returns or cancellation once deposit taken.

10.2 – Return of over-ordered product is at the sellers discretion and a re-stocking may be charged if accepted.

10.3 – Returned Product or cancellation of Orders will have a thirty (30%) handling charge returns. All goods must be un-damaged and in a saleable condition accompanied with the invoice number.

10.4 Run out or end of line products cannot be returned.


11.1 – All Product shall be paid in full for in stock items. Back-ordered, special order products, Indented goods – require a fifty percent (50%) or agreed deposit amount on ordering and balance of payment required on arrival to the Sellers warehouse

11.2 – If the Buyer fails to make any payment in accordance with these Terms and Conditions, or fails to comply with any of the terms hereof, the Seller may, at is option, cancel any order/work in progress for the Buyer whether on this order or any other order, and may refuse to deliver any undelivered Product to the Buyer, whether on this order or any other order. In such event, all unpaid amounts owed by the Buyer to the Seller for the purchase of the Product, whether on this order or any other order, shall be immediately due and payable.

11.3 – Payment options – Direct Deposit to our nominated bank account, BPay, Visa or MasterCard.

11.4 – All goods are subject to GST.


12.1 – The Buyer must, before purchasing a Product, must ensure that the goods are suitable and meet the requirements for the application and are in compliance with any relevant Australian standards.

12.2 – Due to the composition of natural stone, manmade or clay fired products the Seller recommends that you seek advice on installation, sealing and cleaning, as incorrect methods may result in the damages of goods.

12.3 – It is recommended that goods supplied are installed or applied by experienced and licensed trades, and that the applications of goods are within the Australian Standards and/or manufacture directions of use.

12.4 – Mix all crated products prior to installation to ensure an even spread of colours.


13.1 Images on this website, social media and advertising are owned by the seller. Use of these images are forebidden unless written approval has been sought.

13.2 Images on this site are a representation of the product. All care is taken to photograph the natural colour blends and movement. As the colour and movement range is vast we simply cannot represent all of these variations on this website. These photos should be used as guide only. We suggest before ordering you visit our showroom to view the stone in person to avoid disapointment.

If you require further clarification about our terms and conditions please contact us via email or call us 1800 290 990

In these terms and conditions:

The “Supplier” means Haus Collective Pty Ltd, a company duly incorporated in the State of QLD; and the “Customer” means the purchaser or person or entity whose order for the purchase of the supply goods is accepted by the Supplier.

These terms and conditions apply to every sale contract between the Supplier and the Customer and by the Supplier to the Customer and any terms and conditions of the Customer’s order deviating from or inconsistent with these terms and conditions are expressly excluded, obviated and rejected by the Supplier. This exclusion and rejection includes any statement by the Customer that the Customers terms and conditions shall prevail notwithstanding any stipulation by the Customer regarding the manner of declaring such rejection. A contract is only concluded between the Supplier and the Customer for the supply of goods when the order has been accepted by the Supplier. The terms of this clause apply to every quotation or offer by the Supplier for the supply of goods.

All prices quoted are inclusive of GST and all prices do not include insurance or delivery charges and the supply of invoice is the goods sold at the Suppliers price relevant to the goods ordered the date of delivery of each order. Where the Supplier publishes or discloses a price list, this list is an invitation to treat only and the Supplier reserves the right to accept or reject in its absolute undefeated discretion any orders which may be received by it. Any price list by the Supplier is subject to alteration at any time without any notice.

The Customer agrees to and will pay in accordance with the invoice rendered by the Supplier namely by full payment prior to delivery of the goods;

Time of payment for any goods sold to the Customer is an essential term of any contract between the Supplier and the Customer.

The risk in the goods sold pass to the Customer when all or part of the goods are loaded for consignment at the Supplier’s warehouse whether by carrier employed or engaged by the Supplier or the Customer. Notwithstanding anything contained herein, property in and legal title to the goods does not pass to the Customer until payment for all debts owing to the Supplier by the Customer has been received by the Supplier. Until such payment has been received by the Supplier, the Customer will store the goods separately and apart from its own goods and those of any other person or company. The Supplier is entitled to retake possession of all goods delivered until all debts owing to the supplier by the Customer have been paid in full. The Customer may resell any of the goods on normal commercial terms before the Supplier is paid in full provided that:

The Customer resells as principal and has no right to commit the Supplier to any contractual relationship or liability to any third party; and

Subject to (a), as between the Supplier and the Customer, the Customer resells as fiduciary agent and bailee of the Supplier; and

The Customer holds all rights in respect of the resale proceeds on behalf of the Supplier and, on request of the Supplier, will assign any claim against any such third party for any unpaid debt and for this purpose the Customer irrevocably appoints the directors of the Supplier for the time being as joint and several attorneys of the Customer to sign any documents to give effect to such assignment; and

The Customer holds the proceeds of any resale or insurance claim on trust for the Supplier until the Supplier has been paid in full for those goods which are subject to resale or insured loss.

Until payment of all debts owing to the Supplier by the Customer, the Supplier may, at its discretion, without further notice and without prejudice to any other of its rights, retake possession of the goods and resell them, or any of them, and may enter upon the Customers premises, by its servants or agents, for that purpose, without any liability on the part of the Supplier for any loss or damage suffered as a consequence of such entry or retaking of possession and the Customer hereby agrees to provide the Supplier with a new revocable license to so enter any premises occupied by it if:

a. There is a breach of any term of any contract between the Supplier and the Customer; or
b. The Customer has provided any false or misleading information to the Supplier, including information set out in any application for credit or to open an account with the Supplier; or
c. The Customer commences to be wound up or is placed in liquidation, under official management, or a receiver, or a receiver and manager or voluntary administrator is appointed in respect of the Customer, its undertaking of property or any part thereof, or an encumbrancer, by itself or by an agent, takes or purports to take possession of the Customers undertaking or property or any part thereof; or
d. The Customer parts with possession of the goods or any of them otherwise than by way of sale in the ordinary course of its business.

These provisions apply despite any arrangement under which the Supplier provides credit to the Customer and these provisions will prevail to the extent of any inconsistency between these provisions and any other agreement or arrangement entered into by the Customer and the Supplier. In addition, the Supplier may recover the purchase price of the goods sold to the Customer by legal proceedings and may file an application for the appointment of a liquidator to the Customer notwithstanding that property in the goods has not been passed to the Customer.

The Customer will, at its own cost, insure the goods in the Suppliers name, against such risks as a prudent Owner of the goods would insure for at their full insurable value.

The cancellation of any contract of sale between the Customer and the Supplier requires an approval in writing from the Supplier otherwise the goods will be delivered to the Customer and the Supplier will be entitled to payment from the Customer

The Supplier is not obliged to supply goods in relation to any contract and may cancel the contract at any time:

There is a breach of any term of any contract between the Supplier and the Customer, or

The Customer has provided any false or misleading information to the Supplier including

information set out in any application for credit or to open account with the Supplier; or

The Customer commences to be wound up or is placed under official management, or receiver, or

receiver and manager or voluntary administrator is appointed in respect of the Customer, its undertaking or property or any part thereof, or an encumbrancer, by itself or by an agent, takes or purports to take possession of the Customer’s undertaking or property or any part thereof; or

The Supplier is unable to supply goods as a result of the failure of any supplier of the Supplier to deliver goods or to provide services which are required in order for the Supplier to supply the goods to the Customer.


All product that may be damaged in transit is deemed fully accepted once product is installed.

Acceptance of the goods delivered shall be deemed for all purposes to have taken place at the expiration of seven (7) days from the date of each delivery.

No goods will be accepted for return unless agreed in writing by the Supplier prior to such return and then only upon conditions acceptable to the Supplier and at the Customers entire risk as to loss or damage and provided the goods are and remain sealed in a manner in which they were delivered. Where the Supplier agrees to accept goods for return, a service fee of $20.00 and a restocking charge of 15% of the price of the goods returned shall be paid by the Customer (“Handling Fee”). The Supplier’s liability for a breach of any conditions or warranty implied by Division 3 of Part IV of the Trade Practices Act 1974 (other than a condition warranty implied by Section 69 of the Act) is limited to such one or more of the following as the Supplier decides:

The replacement of the goods or the supply of equivalent goods; or

The repair of the goods; or

The payment of the cost of replacing the goods or of acquiring equivalent goods; or

The payment of the cost of having the goods repaired.

Without limiting the generality of any other provision of these terms and conditions but subject to the above, the Supplier is not under any liability to the Customer or to any other person in respect of any loss or damage (including consequential loss or damage) however caused, which may be suffered or incurred or which may arise either directly or indirectly in respect of the supply of the goods or any ancillary services of advice with the failure or omission on the part of the Supplier to comply with its obligations hereunder.

Except as expressly provide to the contrary in these terms and conditions, all terms, conditions, warranties, undertakings, inducements or representation whether express, implied, statutory or otherwise are excluded to the extent permitted by law, including but not limited to the United Nations Convention on contracts for international sale of goods.

If deliveries prevented or delayed, in part or at all, by reason of act of god, or the consequence thereof including, but not limited to fire, flood, typhoon, earthquakes, or by reason of riots, wars, hostilities, government restrictions, trading embargoes, strikes, lock outs, labour disputes, boycotting of goods, ship shortage, manufacturer’sbankruptcy, delays or damage in transportation, or other causes beyond the Supplier’s control, the Suppliermay, at its option, perform the contract or the unfulfilled portion thereof within a reasonable time from the removal of the cause preventing a delaying performance, or rescind unconditionally and without liability, this contract or the unfulfilled portion thereof.

Where the Customer places an order in writing with the Supplier for non-stock items, the Supplier will not accept the return of non-stock items unless the manufacturer agrees to accept the return from the Supplier. The Supplier may deduct transport, insurance handling and re stocking charges due to the Customer where any such items are returned to the Supplier and their return is accepted by the Supplier.

The Supplier reserves the right to substitute some other make or brand with similar specifications if any item ordered by the Customer is not available. The Customer is deemed to an accepted substitution where it does not object to same within seven (7) days from the date of delivery of goods (unless a longer period is imposed by law). If the Customer is not satisfied with the substituted goods, the goods may be returned to the Supplier for credit.

The Supplier may deliver the goods by instalment or partial shipment and the Customer will accept each such delivery. Requirements of the Customer are not a condition or of the essence of the contract. The Supplier is under no liability for either direct or consequential loss or damage to the Customer arising from delay or postponement in delivery.

Firehaus warrants to the purchasers that the Product will, under proper use, care and maintenance, be free from defects due solely to faulty workmanship or materials in accordance with the prescribed warranties set out in the manufacturer’s warranty for products.

Except for this warranty or as required by mandatory operation of the law including under the Trade Practices Act 1974 and equivalent State legislation, all conditions or warranties in respect of the Product, express or implied, statutory or otherwise (including without limitation any warranties as to fitness for any particular purpose), are hereby excluded except where required under such legislation Firehaus shall not be liable to any purpose for any injury, loss or damage, however arising. Where the above legislation allows, Firehaus liability is limited to replacement of equivalent Product, payment of the cost of the replacing the Product or supplying equivalent Product, or the repair or the cost of the repair of the Product. Any modifications or repairs made to the Product without the prior written authorisation of Firehaus shall invalidate this warranty.

Clerical errors, typing arms or other errrors in computations, catalogue, quotation, acceptance, offer, invoice, delivery document, credit note or specification of the Supplier shall be subject to correction by the Supplier.

All modifications and amendments to these provisions and any approvals hereunder shall be in writing by duty authorised signatory, and if otherwise, shall not be binding upon the Supplier.

a. But for this clause, an amounts expressed or described in any sale contract between the Supplier
and the Customer are GST inclusive amounts.

b. Subject to clause 15 (a), if any GST (within the meaning of A New Tax System Goods and Services Act 1999 as amended from time to time (GST) is payable by any party (Supplier) in respect of the supply of any goods, services, real property or any other things to another party (Customer), then the amount expressed or described in any sale contract (Original Amount) is to be increased so that the Supplier receives an amount (Increased Amount) which, after subtracting the GST liability of the Supplier on that Increased Amount, result in the Supplier retaining the Original Amount after payment of the GST liability.

c. The Supplier will do all things reasonably available to it to assist the Customer to claim on a timely basis any input tax credits (if any) the Customer may be entitled to claim for any acquisition of goods, services, real property or any other thing from the Supplier. This includes the Supplier maintaining its registered status for GST purposes, and issuing tax invoices for supplies made under this agreement on a timely basis as reasonably requested by the Customer.

All contracts between the Supplier and the Customer shall be governed by the laws of the State of QLD and the parties shall submit to the non-exclusive jurisdiction of the Courts of the State of QLD (and any Courts which can hear appeals from such Courts).

Any contract between the Supplier and the Customer may be executed on behalf of the Customer by any agent or employee of the Customer and the Customer shall bound by these terms and conditions irrespective of whether any such execution was unauthorised or fraudulent.

No employee, agent or contractor of the Supplier (except where authorised in writing by the managing director of the Supplier) has any authority to give any warranties or make any representations about the performance, specifications or fitness for the purpose of the products other than those specified in the Supplier’s authorised written material. All such unauthorised warranties and representations are expressly excluded.

Each supply made by the Supplier will be made under a separate contract and will be invoiced separately. Each invoice will be payable by the Customer in full, in accordance with the specified terms of payment, without reference to and despite any default in any supply covered by any other invoice or order.

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